Effective date: 11 October 2026
This Privacy Policy explains how Kamora handles personal information when you visit kamora.co.za or use the Kamora business software at app.kamora.co.za. It is intended to support transparency and compliance with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA). Please read it together with our Terms and Conditions.
1. Who is responsible for your information?
Kamora is a business software product of Kodeink Group (Pty) Ltd (“Kodeink”, “we”, “us” or “our”). For privacy questions or requests, please use the contact channel published on the Kamora or Kodeink website and mark your message “Privacy request”. We will take reasonable steps to route it to the person responsible for privacy matters.
2. Information we may collect
Depending on how you interact with Kamora, information may include:
- Account and contact information: name, business name, email address, telephone number, login identifiers and account preferences.
- Business information you enter: customer and prospect details, estimates, invoices, tasks, inventory records, project information, notes and other records you choose to store.
- Technical and usage information: IP address, browser and device details, log records, security events, feature usage and diagnostic information needed to operate and protect the service.
- Support and communication information: messages, feedback, support requests and information you provide when contacting us.
- Payment and subscription information: subscription status and transaction references. Where payments are handled by a payment provider, that provider may collect and process payment details under its own terms and privacy notice. We do not intend to store full payment-card credentials in Kamora.
Please do not upload personal information that you do not have authority to provide, or information that is unnecessary for your business workflow.
3. Why we use information
We may use information to create and administer accounts; provide the features you request; store and display your business records; process subscriptions and payments; respond to support requests; maintain security, prevent fraud and investigate misuse; troubleshoot and improve Kamora; meet legal and accounting obligations; and communicate important service or policy changes. Where required, we will seek consent or provide an appropriate choice before using information for optional purposes.
4. Our legal grounds and POPIA
We process personal information only where an applicable lawful justification exists. Depending on the context, this may include providing a service you request, taking steps at your request before entering an agreement, complying with a legal obligation, pursuing a legitimate and proportionate business purpose, or obtaining consent where consent is required. We aim to process information fairly, for specific purposes, and no more than is reasonably necessary.
5. Business records and your responsibilities
If you use Kamora to store information about your own customers, employees, suppliers or other people, you are responsible for ensuring that you are permitted to collect and use that information and for providing any notices required by law. Depending on the relationship and processing involved, your business may be the responsible party and Kodeink may act as an operator under your instructions. You should not use Kamora to store unlawful content or information you are not authorised to process.
6. AI-assisted features
Where AI-assisted features are available, the information you submit to them may be processed to generate a response or carry out an action you request. Depending on the feature and configuration, this may involve an external AI service provider. Do not submit passwords, payment-card details, special personal information or confidential third-party data unless you are authorised to do so and the feature is appropriate for that information. AI-generated output may be inaccurate and should be reviewed before you rely on it or use it to make important decisions.
7. When information may be shared
We may share information with service providers who help us host, maintain, secure, support or operate Kamora; payment providers where relevant; professional advisers; and public authorities where required by law or necessary to protect rights and safety. Service providers should receive only information reasonably needed for their role and are expected to protect it appropriately. We do not sell personal information as a business model.
8. Cross-border processing
Some service providers or infrastructure may be located outside South Africa. Where personal information is transferred across borders, we will take steps intended to meet applicable legal requirements, including POPIA’s cross-border transfer conditions where they apply.
9. Security
We use reasonable technical and organisational measures intended to protect information against loss, unauthorised access, disclosure, alteration or destruction. No online service or transmission method can be guaranteed completely secure. You are responsible for protecting your login credentials, using appropriate access controls, and notifying us promptly if you suspect unauthorised access to your account.
10. Retention
We keep information for as long as reasonably necessary for the purposes described in this policy, for the duration of an account or service relationship where relevant, and for periods required by law, dispute resolution, security or legitimate recordkeeping. When information is no longer needed, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to lawful retention requirements and technical backup cycles.
11. Cookies and similar technologies
The website and application may use essential cookies or similar technologies to support login sessions, security, preferences and core functionality. Additional analytics or third-party technologies may be used if enabled. You can control cookies through your browser, although disabling essential cookies may prevent some features from working correctly. Embedded content or links to third-party services are governed by those third parties’ own policies.
12. Your rights and choices
Subject to applicable law and any lawful limitations, you may request access to personal information, correction or deletion of inaccurate or unlawfully held information, object to certain processing, withdraw consent where processing relies on consent, or ask questions about how your information is handled. We may need to verify your identity and clarify the request before acting. Some records must be retained where the law requires it.
If you believe your personal information has been handled unlawfully, you may also lodge a complaint with the South African Information Regulator. Its official website is inforegulator.org.za.
13. Children
Kamora is business software and is not intended for children to use independently. If you believe a child has provided personal information to us inappropriately, contact us through the website so we can assess the request.
14. Changes to this policy
We may update this policy as Kamora, our providers or legal requirements change. The current version will be published on this page with its effective date. Material changes may also be communicated through the service where appropriate.
15. Contact
For privacy questions or requests, contact us through the contact channel published on kamora.co.za or kodeinkgroup.co.za and mark the message “Privacy request”.
This policy is a practical website notice, not legal advice. It should be reviewed against Kamora’s actual data flows, service providers and operating practices before being treated as a final compliance assessment.